You Are So Ugly Merry Ugly Christmas Sweater

To ensure the longevity and vibrancy of your product, follow these simple care instructions:

Washing:

• Machine wash inside out with cold water.
• Use a gentle cycle to protect the fabric and print.
• Avoid using bleach or harsh detergents as they can affect the colors and design.

Drying:

• Hang your product to air dry or use a low-heat setting in the dryer.
• Avoid high heat to prevent any damage to the fabric or print.

A. Domestic Shipping Services

1. Applied to items such as: T-Shirts

2. Applied to items such as: Sweatshirts, Hoodies, Mugs...

B. Outside the US Shipping Services

1. Applied to items such as: T-Shirts

2. Applied to items such as: Sweatshirts, Hoodies...

C. Processing time & Shipping time

Processing time: 1-3 business days - (may take longer during holidays, so please be patient).

Shipping time:

• Standard Shipping (5-10 business days) - (may take longer during holidays, so please be patient).
• Express Shipping (3-5 business days) - (may take longer during holidays, so please be patient).
• Outside the US Shipping (10-30 business days) - (may take longer during holidays, so please be patient).
• Please note that 3D products require an additional 3-5 business days for production.

The estimated arrival date of your package = Processing Time + Shipping Time.

The tracking code for your order will be sent to your email within 1-5 days after the order has been shipped.

Returns Accepted: Hassle-Free Within 30 Days. To initiate a return, please contact support@saxon-store.com

At Saxon Store, we prioritize transparency and security in our payment procedures. Your payment will cover the cost of selected items and the calculated shipping fee, as indicated in your shopping cart. We do not apply any additional fees. All transactions are securely processed through PayPal’s SSL-secured offsite transaction processing engine.

Your information security is our top priority. Saxon Store, owned by Saxon Interests, Inc. does not store any credit card details, ensuring a secure and confidential transaction experience.

Accepted Payment Methods: We welcome payments via PayPal and major credit cards, including AMEX, Visa, Discover, and MasterCard.

When completing your purchase, you will be directed to the PayPal website. Don’t have a PayPal account? No problem. Opt for the “Don’t have a PayPal account” option to make a one-time credit card payment.

Payment Process:

PayPal: Secure and convenient, PayPal redirects you to their site for payment processing.

Credit Cards: Visa, MasterCard, Discover, and American Express are accepted for direct credit card payments.

Using PayPal:

• Review your cart and click “Check Out with PayPal” to proceed.

• Sign in to your existing PayPal account or create a new one.

• Follow the on-screen instructions provided by PayPal to complete your payment.

• PayPal E-Check: If you choose PayPal e-check, please note that confirmation may take 3-5 business days.

Why Choose PayPal?

Traceable Payment: Easily track the status of your payment with PayPal.

Enhanced Security: By using PayPal, you avoid exposing your credit card online. Payments can be made directly from your bank account, minimizing the risk of unauthorized use.

Thank you for choosing Saxon Store. Your trust and security are paramount to us. If you have any questions or concerns about our payment process, please don’t hesitate to contact our dedicated customer support team.

At Saxon Store, we always strive to provide a great shopping experience for our customers. If there are any issues with the product you purchased from Saxon Store, we are ready to offer a refund or replace the product immediately. Please note that we only accept refunds or replacements if the following conditions are met:

• The product you received is defective (torn, poor print quality, significantly different from the product advertised on the website).
• We reserve the right to refuse a refund in cases where the fault lies with you. For example, ordering the wrong size, color, or model. We rely on the information you provided when placing the order to verify whether the fault is ours or the customer's.
• Returned products must be in new condition, unused. The product packaging does not need to be intact, but the main product must be new and unused.

Procedure for returning or refunding defective products:

1. The first step when you want a refund or replacement is to send a complaint via email to us. Email: Support@saxon-store.com
2. You must send your request within 30 days from the date of receipt.
3. The complaint email must include the "Order Number", "Email address used to place the order" and let us know if you want a refund or a replacement. Additionally, you must attach clear images or videos showing the defect of the product. (We use this to review your request, if eligible for a return, we will notify you via your email).

4. After sending the complaint, please wait for our response email. If the return is accepted, we will either replace the product or issue a refund (based on your previous request)

Some notes:

• The refund amount only includes the value of the product and does not include shipping costs.
  • Example: If you buy a shirt from our store for $20 and the shipping fee is $5, the refund amount will be $20.
  • If you buy a shirt from our store for $20 and get free shipping, the refund amount will be $20.
• Your refund will be processed and a credit will be applied to your original payment method within 3 days.

In case of late or missing refunds:

• If you have not received your refund yet, please check your bank account again first.
• Then contact your credit card company. It may take some time before your refund is officially posted.
• If you have done all of this and still have not received your refund, please contact your bank.
• If you have done all of this and still have not received your refund, please contact us at Support@saxon-store.com
• If you want to replace the product, please send your request to us via email: support@saxon-store.com immediately after receiving our confirmation email approving the return or replacement.
• The content of the request includes the product model, color, size, and quantity.
• You will not have to pay any additional fees unless changing the size or color of the product.

Please contact us if you have any questions

Email: support@saxon-store.com